FAQs – we answer some of your questions about our pet care services
We’ve answered some common questions below about our dog walking, pet sitting, and other services.
How do I become a client?
What areas do you serve?
We are currently servicing Roswell, Alpharetta, Peachtree Corners, and Johns Creek. If you do not see your city listed, please contact us to discuss your options.
Are you bonded and insured?
Yes, Pets and Peeps is insured and bonded by KennelPro. KennelPro is powered by Mourer-Foster, Inc. - a full-service specialty insurance services provider since 1933.
How are keys handled and how will you access my home?
The safety of your home and your pet(s) are our top priority. During the Meet and Greet you must provide us with a key to your home. Keys are marked with your pet(s) names only. If you live in a gated community, you also must provide a gate card, gate remote, or access codes. We will not access your home via the leasing office, calling you, or by receiving access through a concierge or a neighbor/friend.
What is a “Meet and Greet," and why is it required?
A Meet and Greet is complimentary and is an opportunity for you and your pet to meet your caregiver. After you contact us, we will set an appointment to come your house. While there, we will meet you and introduce you to your pet’s caregiver (you can read about our staff here).
The caregiver will get to know your pet, take him/her for a short walk and/or a play session and talk to you about your pet’s needs and requirements as well as house rules. Also, this is your chance to ask the caregiver any questions you may have.
Do you accept gratuities?
Gratuities are not required, but they are appreciated! Your caregiver will receive 100% of the gratuity. If you are paying by credit card, you can add the gratuity to the charges and designate the care provider when paying your invoice. Pets and Peeps will distribute all of the gratuity to your caregiver.
Do you provide 24/7 and holiday service?
Yes, we provide pet care services 7 days a week. For major holidays, we charge an additional rate of $5. Major holidays are New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Do you provide emergency service?
Yes, we provide emergency service. Contact Karen Krieger, Pets and Peeps owner, to discuss your situation.
What are your policies?
If you have any other questions, please don’t hesitate to contact us directly.